baji software Frequently Asked Questions — Account, Withdrawal and KYC

First, make sure your username and password are entered correctly — uppercase and lowercase letters are treated differently. Clear your browser cache and try again. If the problem persists, use the "Forgot password?" option. If that still doesn't work, contact baji software's 24/7 live chat and have your registered mobile number or email ready.

Click the "Forgot password?" link on the login page. Then enter your registered mobile number or email address. baji software will send an OTP or a reset link. Use the OTP to create a new password. Your new password should be at least eight characters long, and including both numbers and letters will make your account more secure.

Yes, you can log in from any device. When logging in from a new device for the first time, baji software may send a verification code to your registered mobile or email for security purposes. Enter the code to complete the login. You can also log in with the same credentials on the Android and iOS apps — the apps are available through official channels.

No. Under baji software's rules, only one account is allowed per person. If someone tries to open a second account using the same name, mobile number, bank, or mobile wallet, both accounts may be suspended. Having a single account is also required to receive bonus benefits.

Usernames must generally consist of English letters and numbers, and cannot be changed once created. Passwords must be at least eight characters long, and a mix of uppercase letters, lowercase letters, and numbers will keep your account secure. Avoid easily guessable passwords such as your date of birth or "12345678".

For security reasons, baji software may temporarily disable login after several consecutive wrong password attempts. In this case, wait a while or go to the "Forgot password?" option to reset your password. If you still can't unlock the account, contact live chat directly — you'll get a quick resolution.

baji software generally completes withdrawals within 5 to 30 minutes. However, if KYC verification is pending or there is an identity-related issue on the account, it may take longer. Make sure the wallet number is correct when submitting a request, as recovering funds sent to a wrong number is difficult.

Withdrawal times are the same for all mobile wallets including bKash, Nagad, Rocket, and Upay — generally 5–30 minutes. The minimum withdrawal amount is ৳1,000. Bank transfers (such as Dutch-Bangla Bank, BRAC Bank) may take a little longer to process. There are no extra fees for any method.

No, bonus money cannot be withdrawn directly. For example, to withdraw the welcome bonus (120% bonus, up to ৳10,000), you must wager the bonus amount 15 times. That means if you deposit ৳1,000 and receive ৳1,200 in bonus, you must complete ৳1,200 × 15 = ৳18,000 in wagering. Once the requirement is met, winnings earned from the bonus can be withdrawn.

No. Under baji software's security policy, withdrawn funds must be sent to a wallet or bank account registered in the player's own name. Requests to send funds to someone else's number will be declined, and withdrawals may be put on hold until account verification is complete.

Yes, baji software's withdrawal service is available 24/7. Even on Fridays, Saturdays, or public holidays, funds are sent to mobile wallets within 5–30 minutes. Requests made at night are processed the same way.

The minimum deposit at baji software is ৳100, the same across all methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start playing in the baji software Slots section with a deposit of just ৳100.

Watch for certain signs — whether you are spending more than your budget, placing larger bets to recover losses, or losing sleep due to thoughts about gambling. These may be signs of a problem. baji software lets you set deposit limits or request self-exclusion, and live chat is always open for support.

You can contact baji software's 24/7 live chat or email to request a cooling-off period (a break for a set time) or self-exclusion (a longer-term ban). Once a request is made, the team acts quickly. See the Responsible Gaming page for full terms and steps.

The minimum age to participate in all casino and betting activities at baji software is 21+. Proof of age is required at registration and during KYC verification. Underage accounts cannot be opened, and any such account found will be permanently closed.

The minimum deposit is ৳100 (the same across all methods). If you want to set your own deposit limit, speak with the support team via live chat. As part of responsible gambling, baji software helps you set personal limits to keep your spending within budget.

If a family member's gambling seems concerning, speak with them calmly and seek help from a professional mental health service. baji software's support team can also offer guidance in such situations. Read the Responsible Gaming Guidelines for full information.

KYC verification is usually required at the time of your first large withdrawal, when unusual activity is detected on your account, or when certain thresholds set by baji software's internal policy are crossed. Your account must also be verified to receive the birthday gift bonus.

KYC verification is also important for the player's own protection. It prevents someone else from using your identity to open an account or withdraw funds. baji software confirms the identity of every withdrawal applicant to ensure funds reach the right person.

A clear photo of your National ID (NID) or passport is generally required. In some cases, a selfie may also be requested. If your bank or mobile wallet details do not match the name on your account, additional proof may be asked for. All documents must be clearly readable in Bengali or English.

Yes, this is mandatory. The name on your baji software account, your National ID, and your bKash / Nagad / Rocket / Upay or bank account must all match. Any mismatch in names may hold up your withdrawal and require additional verification.

First, read the rejection reason carefully — it is usually due to a blurry photo, an expired document, or a name mismatch. Correct the issue and resubmit. If the problem persists, contact baji software live chat directly — the support team will guide you step by step.

Most bonuses, such as the welcome bonus and weekly reload rewards, can be activated, but verification will be required at withdrawal. For the baji software birthday gift (up to ৳1,500), account verification must be complete in the month of registration. Completing KYC in advance means you can claim benefits without any delay.